OUR MISSION
Relentlessly serving others.
OUR VALUES
Use these values to inspire the way we can make a positive impact on the people we serve and places where we operate:
Serve others with empathy
Elevate the experience
Pursue excellence
Act with integrity
Whatever it takes
Serve others with empathy
Enterprise-wide, we have an innate and authentic desire to care for our customers, colleagues, and the communities where we operate. We celebrate our differences, strive for inclusiveness, and support the diverse contributions of our employees and partners.
Elevate the experience
Good is never good enough at Target Hospitality. In every setting, we seek to create the best possible experience – one that is safe, clean, comfortable, and provides peace of mind. We take pride in the details and strive to exceed expectations every hour of every day.
Pursue Excellence
We are passionate about service excellence, managed growth, and continuous improvement. We take pride in leading our industry and leading by example. This dedication to leadership is founded on an unwavering commitment to providing consistent quality care to our guests and results-driven returns to our stakeholders.
Act with integrity
At every level, task, and location, we act with integrity. Our leadership and business practices are rigorously governed by policies, codes of conduct, and transparency. We strive to be a principled and sustainable corporate citizen who is welcome in all communities where we operate.
Whatever it takes
We are tenacious problem solvers. No matter what the challenge, we never back down. Safely and proactively, we overcome the obstacles that can arise when caring for others in dynamic or demanding environments.
OUR SERVICE PRINCIPLES
Use these principles to guide and define how we show up to relentlessly serve others in our work each day.
- Our company’s mission is focused 100% on the guest — helping them ‘realize their full potential’ every day.
- The Target Hospitality guest experience is the cornerstone of what makes us great.
- We understand that what we provide to our guests directly impacts their safety and performance on the job.
- Our 3-step service process is followed for all guest interactions:
- Welcome
- Anticipation and Fulfillment of Needs
- Goodbye.
- By understanding our guests, the environment, and conditions they are working in, we can provide a more personalized service.
- Consistency in our day-to-day operation is essential to achieving service excellence.
- We assist each other by stepping out of our primary duties to provide service to our guests effectively.
- You are responsible for identifying and immediately correcting deficiencies before they affect a guest. Prevention is key to service excellence.
- Always speak with a smile, make eye contact, and use the guest’s name whenever possible.
- Ensure all areas of the lodge are immaculate. We are all responsible for cleanliness, maintenance, and organization.
- Always recognize a guest, greet them with a smile, and offer assistance.
- Safety and security is everyone’s responsibility. Know your role in an emergency situation and in protecting guests and lodge assets. Report unsafe conditions or security concerns immediately to the lodge manager and correct them if possible.
- You are empowered to resolve any problems to the guest’s complete satisfaction.
- Escort the guests until they are comfortable with the directions or make visual contact with the destination. Do not point.
- Always give guests your complete attention and focus.
- Be responsive and timely in providing services.
- Be proactive, finding ways to surprise and delight our guests.
- Our appearance, grooming, and demeanor represent Target Hospitality.
- Be positive at all times in the lodge. It is our responsibility to create a great environment and reputation for our company and each other.
- Confidentiality at Target Hospitality is paramount. Never speak with the press or anyone outside our company concerning the facilities and guests. If you are approached for information, please notify the Lodge Manager.
- As service professionals, we are always gracious and treat our guests and each other with respect and dignity.
